Refund policy

Last updated: 14 October 2026

We want you to be happy with every part you buy from EU Auto Parts. This policy explains how returns, cancellations, faulty items and refunds work. It does not affect your statutory rights under UK consumer law.

30-day returns

You have 30 days from the day you receive your order to request a return. To be accepted, parts must be:

• unused and not fitted to a vehicle,
• in the same condition you received them, and
• in their original packaging, with your order number or proof of purchase.

We can't accept returns of parts that have been painted, wrapped, drilled, cut, modified or fitted, unless the part is faulty (see below).

Please check fitment before fitting. Offer the part up to your vehicle and confirm it is correct before any painting, drilling or permanent fitting. If you're unsure whether a part suits your car, contact us before you order and we'll check for you.

How to start a return

Email us at e.u.autoparts.inquiry@gmail.com with your order number and the reason for the return. Returns sent back without contacting us first can't be accepted.

Once your return is approved, we'll send you a return shipping label and instructions. Returns go to: Unit 32A, Wornal Park, Menmarsh Road, Worminghall, Aylesbury, HP18 9JX, United Kingdom.

Large items such as bumpers and body kits must be packed securely, ideally in the original packaging, so they aren't damaged on the way back to us. If a returned item arrives damaged or used, we may refuse the return or reduce the refund to reflect the loss in value.

Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. Tell us within that period, then send the items back within 14 days of telling us. If you cancel your whole order, we'll also refund the cost of standard delivery. Our 30-day return window above is in addition to this right.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged in transit, faulty, or not what you ordered, email us at e.u.autoparts.inquiry@gmail.com as soon as possible, ideally within 48 hours, with your order number and photos of the item and packaging. We'll arrange a replacement, repair or refund, and we cover the return costs for faulty or incorrect items.

Warranty

Our parts come with a 12-month warranty on finish and fit from the date of delivery. The warranty doesn't cover damage caused by incorrect installation, accidents, stone chips, normal wear and tear, or parts that have been modified. This is in addition to your statutory rights.

Items we can't accept back

• Custom or special-order parts made or sourced to your specification (unless faulty)
• Gift cards

Exchanges

The quickest way to get a different part is to return the original item and, once the return is accepted, place a new order for the part you need.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds are made to your original payment method within 14 days of us receiving the item back. Your bank or card provider may take a few extra days to show the refund on your account.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at e.u.autoparts.inquiry@gmail.com.